A health condition, illness, injury, or symptom that existed before you purchased insurance or before coverage began. Pre-existing conditions are typically subject to waiting periods or permanent exclusions, meaning claims related to these conditions may not be covered for a specified period or at all.
A policyholder experienced back pain for 6 months before applying for income protection but didn't seek treatment. When claiming 18 months later for a diagnosed herniated disc, the insurer denies the claim as pre-existing based on the prior symptoms, even without formal diagnosis
An applicant fully discloses their Type 2 diabetes history. The insurer issues income protection with a permanent exclusion for diabetes-related claims but covers all other conditions. Five years later, a claim for a broken leg is paid without issue
A superannuation-based group insurance policy with a 2-year pre-existing condition exclusion receives a claim after 28 months for a heart condition. The insurer investigates and finds medical records showing chest pain consultations 3 years prior. The claim is denied as pre-existing, despite occurring after the 2-year exclusion period, because the condition existed before policy commencement
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