Our Claims Promise
When you need to make a claim, we're by your side. Expert guidance, documentation support, and strong advocacy with insurers.
Why Claims Support Matters
Making an insurance claim can be overwhelming during an already difficult time. You shouldn't have to navigate complex processes alone.
Complex Documentation
Claims require extensive medical reports, employment records, and financial statements. We help you gather and prepare everything.
Insurer Knowledge
We understand how insurers assess claims and what they look for. This expertise helps present your claim effectively.
Advocacy
If your claim is questioned or delayed, we advocate on your behalf and work with the insurer to resolve issues.
Our Claims Process
Initial Notification
Contact us as soon as you believe you may need to make a claim. The sooner we start, the smoother the process.
What we do: Review your policy to confirm coverage, explain the claims process, and identify required documentation.
Documentation Gathering
We help you collect all necessary documentation including medical reports, employment records, financial statements, and supporting evidence.
What we do: Provide a detailed checklist, liaise with medical providers, review documents for completeness, and ensure everything meets insurer requirements.
Claim Submission
We prepare and submit your claim to the insurer, ensuring all forms are completed correctly and all supporting evidence is included.
What we do: Complete claim forms, prepare a cover letter highlighting key points, submit to the insurer, and provide you with copies of everything.
Insurer Assessment
The insurer reviews your claim and may request additional information or independent medical assessments. We manage this process for you.
What we do: Monitor claim progress, respond to insurer requests, coordinate medical assessments, and keep you informed throughout.
Decision & Resolution
The insurer makes a decision on your claim. If approved, we ensure payment is processed correctly. If declined or disputed, we help you understand why and explore options.
What we do: Review the decision, explain outcomes, facilitate payment if approved, assist with appeals if needed, and explore dispute resolution options through AFCA if necessary.
Ongoing Support
For ongoing claims like Income Protection, we continue to support you with regular updates, documentation, and liaison with the insurer.
What we do: Coordinate monthly benefit payments, submit updated medical reports, monitor return-to-work progress, and ensure continuous support.
Real Client Success Stories
How we've helped Australians through the claims process
TPD Claim Approved - $500,000
Teacher, Age 42, Brisbane | Chronic back condition
After a workplace injury left her unable to continue teaching, Sarah was overwhelmed by the claims process. We helped gather comprehensive medical evidence, coordinated with specialists, and presented a detailed claim to the insurer.
Result: Claim approved within 19 days. Sarah received the full $500,000 benefit to support her family and retrain for a new career.
Income Protection - $7,200/month
Electrician, Age 38, Melbourne | Workplace accident
Michael suffered a serious injury on a job site and couldn't work for 8 months. We managed his Income Protection claim, submitted monthly medical updates, and coordinated with his employer regarding return-to-work plans.
Result: Monthly benefits paid on time for the full recovery period. Total benefit: $57,600 helping Michael support his family during recovery.
Trauma Claim Approved - $250,000
Nurse, Age 45, Sydney | Breast cancer diagnosis
When Emma was diagnosed with breast cancer, she contacted us immediately. We coordinated with her oncologist, gathered pathology reports, and submitted a comprehensive claim including treatment plans and prognosis.
Result: Claim approved in 12 days. Emma received $250,000 to focus on treatment without financial stress.
When Should You Contact Us?
Contact Us Early - Don't Wait
The sooner we're involved, the better. Even if you're not sure whether you need to claim, contact us for advice. Early preparation makes the process smoother and improves outcomes.
Contact us if you:
- Receive a serious medical diagnosis
- Are unable to work due to illness or injury
- Are considering making a claim
- Have questions about your coverage
- Need help understanding policy terms
Emergency Contact
For urgent claims matters, contact us directly:
We typically respond within 2 hours during business hours
Get Protected With Expert Claims Support
All our policies come with comprehensive claims support at no extra cost. Compare policies and get covered today.
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